About
Experienced Senior ServiceNow Consultant with over 7 years of expertise in IT Service Management, IT Operations Management, and custom application development. Proven track record in optimizing ITSM workflows, integrating third-party tools, and enhancing user experience through UI Builder and custom solutions. Recognized for improving productivity and efficiency through innovative problem-solving and stakeholder collaboration.
ServiceNow Consultant & Developer.
I'm a experienced ServiceNow specialist and also a very skilled google researcher. I can find the needle in the haystack, we can say that I'm a curious guy.
- Birthday: October, 1994
- Website: www.cuneytbozok.com
- City: Istanbul, TURKEY
- Age: 29
- Degree: Bachelor
- Email: [email protected]
• Certified Senior ServiceNow Developer with 7+ years of dedicated experience in ServiceNow implementation and architecture design.
• Proficient with evaluation and analyzing business needs utilizing the ITIL methodology.
• Versatile experience in implementation and development of ServiceNow projects including ITSM, ITOM, and ITBM.
• Experienced in UI Builder and Workspaces.
• Proven skills in Integration with multiple systems, using custom and OOB solutions. Such as Slack, SAP (Concur, Hana, SuccessFactors), ServiceNow, and more.
• Excellent communication and presentation skills. Played a key role in customer expectations elicitation and discussions. Created proof of concepts for HRSD, LSD, Virtual Agent, ITOM with Azure and more.
• Experienced in Portal customizations using custom themes and widgets.
Skills
I'm experienced in multiple module implementations and integrations, out of the box and custom as well. I have worked project with Agile, waterfall and hybrid methodologies.
Resume
Summary
Cüneyt Bozok
Innovative and deadline-driven ServiceNow Consultant with 6+ years of experience designing and developing solutions to companies.
- Istanbul, TURKEY
- [email protected]
Certifications
- Suite Certification - ITSM Professional, ServiceNow
- ServiceNow Certified Implementation Specialist - IT Service Management
- ServiceNow Certified Application Developer
- ServiceNow Certified System Administrator
- Suite Certification - Now Assist for IT Service Management Pro Plus
- Micro Certification - Now Assist Executive
- Micro-Certification - Flow Designer, ServiceNow
- Micro-Certification - Service Portal, ServiceNow
- Micro-Certification - Integration Hub, ServiceNow
- Micro-Certification - Performance Analytics, ServiceNow
- Micro-Certification - Predictive Intelligence, ServiceNow
- Micro-Certification - Virtual Agent, ServiceNow
- Pre-Sales Core Certificate, ServiceNow
- Nexthink Basics, Nexthink
Skills
- ServiceNow
- IT Service Management
- IT Operations Management
- HR Service Delivery
- CSM
- ITIL
- Event Management
- Workforce Optimization
- Business Process Improvement
- Now Assist
- Virtual Agent
- Glide Ajax
- UI Builder
- Flow Designer
- Business Analysis
- Creative Problem Solving
- Team Leadership
- Teamwork
Education
Bachelor of Management of Information Systems
2013 - 2017
Bilgi University, Istanbul, Türkiye
High School
2008 - 2013
Kultur College, Istanbul, Türkiye
Professional Experience
Lead ServiceNow Developer
2022 - Present
EPAM Systems, Istanbul, Türkiye
- Integrated third-party tools with ServiceNow using REST APIs, facilitating seamless data exchange.
- Collaborated with stakeholders to analyze and streamline processes, enhancing task accuracy and efficiency.
- Customized ServiceNow workspaces using UI Builder, enhancing user experience and aligning with organizational requirements.
- Designed and implemented script includes and business rules to integrate Universal Requests and CSM, improving data flow and operational processes.
- Configured the Virtual Agent (VA) Bot to integrate with Microsoft Teams using VA API and REST methods.
- Developed a custom-scoped application for localization testing, including designing portal widgets and implementing a Scripted REST API for multi-instance integration.
- Implemented Workforce Optimization for Shift Planning and created custom solutions for recurring events.
- Created VA topics with NLU Models
- Configured Now Assist Skills for ITSM
ServiceNow Architect
2018 - 2022
Softtech, Istanbul, Türkiye
- Led numerous projects aimed at the holistic enhancement of ServiceNow instances, ensuring seamless integration with third-party ITSM tools and SAP systems.
- Customized and optimized ServiceNow workspaces using UI Builder, implementing advanced Problem Management protocols and Major Incident Management procedures.
- Activated pivotal plugins for Slack Integration and Virtual Agent functionalities, facilitating seamless interaction channels.
- Conducted comprehensive business analyses and technical assessments, designing robust ITSM data model templates.
- Provided expert guidance on ServiceNow implementation best practices, ensuring adherence to architectural standards.
- Developed public ServiceNow portals with registration pages and implemented Out-of-the-Box (OOB) methodologies for approval processes.
- Customized and enhanced ServiceNow workspaces to meet specific organizational needs, implementing Problem and Major Incident Management protocols.
- Led efforts in Event Management and Monitoring, developing custom inbound actions for event monitoring systems lacking API support.
- Crafted bespoke widgets for service portals, including innovative header menu widgets using Angular templates.
- Enhanced ITSM processes and operational efficiency through the implementation of the Discovery Module and CMDB Health Jobs.
- Conducted thorough business analyses for Request and Incident management, developing custom ITSM workflows tailored to specific customer needs.
- Designed and developed a bespoke Business Impact Analysis form and widget, facilitating the assessment of incident and change impacts on business operations.
- Configured the ServiceNow Mobile Classic App, ensuring seamless mobile access to IT services and resources.
ServiceNow Consultant
2017 - 2018
Deloitte, Istanbul, Türkiye
- Enhanced ITSM processes and operational efficiency through the implementation of the Discovery Module and CMDB Health Jobs.
- Conducted thorough business analyses for Request and Incident management, developing custom ITSM workflows tailored to specific customer needs.
- Designed and developed a bespoke Business Impact Analysis form and widget, facilitating the assessment of incident and change impacts on business operations.
- Configured the ServiceNow Mobile Classic App, ensuring seamless mobile access to IT services and resources.
- Implemented workflows for Request Management, optimizing request handling processes.
- Designed the ServiceNow portal according to customer branding guidelines, ensuring a cohesive and branded user experience.
- Created custom reports and pages specifically tailored for viewing in the ServiceNow Mobile Classic App.
- Developed workflows necessary for Request Management, optimizing request handling processes for efficiency and effectiveness.
- Designed custom widgets for the customer portal, enhancing its functionality and usability for end-users.
