About
I'm a guy who loves to think outside of the box and also loves to use ServiceNow as out of the box but that would be the dream of course.
ServiceNow Consultant & Developer.
I'm a experienced ServiceNow specialist and also a very skilled google researcher. I can find the needle in the haystack, we can say that I'm a curious guy.
- Birthday: October, 1994
- Website: www.cuneytbozok.com
- City: Istanbul, TURKEY
- Age: 29
- Degree: Bachelor
- Email: [email protected]
• Certified Senior ServiceNow Developer with 5+ years of dedicated experience in ServiceNow implementation and architecture design.
• Proficient with evaluation and analyzing business needs utilizing the ITIL methodology.
• Versatile experience in implementation and development of ServiceNow projects including ITSM, ITOM, and ITBM.
• Proven skills in Integration with multiple systems, using custom and OOB solutions. Such as Slack, SAP (Concur, Hana, SuccessFactors), ServiceNow, and more.
• Excellent communication and presentation skills. Played a key role in customer expectations elicitation and discussions. Created proof of concepts for HRSD, LSD, Virtual Agent, ITOM with Azure and more.
• Experienced in Portal customizations using custom themes and widgets.
Skills
I'm experienced in multiple module implementations and integrations, out of the box and custom as well. I have worked project with Agile, waterfall and hybrid methodologies.
Resume
Summary
Cüneyt Bozok
Innovative and deadline-driven ServiceNow Consultant with 5+ years of experience designing and developing solutions to companies.
- Istanbul, TURKEY
- [email protected]
Education
Bachelor of Management of Information Systems
2013 - 2017
Bilgi University, Istanbul, Türkiye
High School
2008 - 2013
Kultur College, Istanbul, Türkiye
Professional Experience
Senior ServiceNow Developer
2022 - Present
EPAM Systems, Istanbul, Türkiye
- Implementation of Azure Cloud Discovery & Automation
- Custom pattern design for Discovery
- Live Agent integration with MS Teams custom bots using VA API
- Custom solution for untranslated text detection on portals
ServiceNow Architect
2018 - 2022
Softtech, Istanbul, Türkiye
- Developed numerous ServiceNow solutions to customers like Sisecam, Trendyol, Azersun and more.
- Managed up to 5 projects or tasks at a given time while under pressure
- Administrated a ServiceNow instance of a 22.000 employees
- Designed custom themes for ServiceNow to clients with UI&UX team.
- Custom integrations with platforms like SAP, Active Directory and Event management tools
ServiceNow Consultant
2017 - 2018
Deloitte, Istanbul, Türkiye
- Contributed to ITSM project for Tadim company and designed their ServiceNow mobile classic application
- Designed a solution for ING Bank's ITOM project to increase CMDB health with discovery
